Policies

GENERAL POLICY

True North Cosplay manages problems on a case by case basis. Please read these terms and conditions carefully before using our website:

Orders are accepted upon receipt of payment, which is confirmed to the customer by email. True North Cosplay makes every effort to have orders processed and shipped within five (5) days of payment. If our inventory is insufficient to process your order, we will contact you by email or phone. You can then choose to cancel your order, wait for replenishment of inventory or receive a portion of your order. Please note that there may be a period of one to two months for replenishment of inventory by suppliers.

If you have any questions or concerns regarding your order, or for any other inquiries, please contact True North Cosplay at contact@truenorthcosplay.com. We will make every effort to resolve any question or problem.

Security and privacy policy:

True North Cosplay is committed to protecting your privacy. Personal information (including e-mail addresses, delivery addresses, credit card details, etc.) required when ordering will remain strictly confidential and will only be used for billing and shipping purposes. We do not disclose our customers' data to third parties except as provided by law. Online payments are provided by Shopify, the industry leader in online payments, which protects your credit card data and protects you against fraud. Shopify protects your data. As the industry leader in fraud prevention, Shopify is a secure online payment method. Shopify uses proprietary technology and constantly strives to innovate to effectively monitor transactions and maintain a secure payment system. For more information, visit www.Shopify.com

Return and Refund Policy:

We prepare orders carefully and look for products of the highest quality possible. Therefore, exchanges will only be offered in the event of delivery of a defective item or receipt of a damaged item and will only apply to the same original item. No exchange for different products, no refund, and no refund of shipping costs will be processed.

To avail yourself of the right of exchange, please contact True North Cosplay at the following address: contact@truenorthcosplay.com.

Shipping costs associated with exchanges are the sole responsibility of the customer.

True North Cosplay can not be held responsible for lost or damaged parcels.

Products returned for exchange must be accompanied by:

  • the original invoice
  • the customer's email address
  • the customer's phone number
  • the delivery address of the customer

All exchanges must be sent to the following address:
True North Cosplay
2360 46th Avenue
Lachine, Quebec
H8T 2P3
Canada