Shipping and Shipping Policy:
Orders shipped within Canada are accompanied by a tracking number and are usually delivered within 1 to 5 business days once the shipping partner has them. Signature on delivery is required for all orders.
We strongly recommend that you add "firstname.lastname@example.org" to your secure mailing list so you will not miss any important updates regarding your order!
Any additional shipping charges incurred as a result of incorrect or incomplete address information will be at the customer's expense. Any redirection of shipment by the customer after the order has been shipped from True North Cosplay to an address other than that provided by the customer at the time of ordering will be at the customer's expense.
We do not ship to PO boxes.
Duties, taxes, and all other additional costs from international orders are the sole responsibility of the purchaser.
The shipping cost reflects the accurate price of shipping, but may not reflect the particular shipping partner that will be used.
Local Pickup in Montreal:
Orders for local pickup can be collected during regular business hours (Monday to Friday, 9am to 5pm). We are based in Montreal, particularly the Lachine area (area code H8T 2P3). You will be contacted by email with the specific address once the order is ready for you.
Pickup orders must be picked up within one month of notification that the order is ready. Any order not picked up within that time frame will be cancelled with a refund, minus a 15% restocking fee.